General Policies - Monash Tennis Academy

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GENERAL POLICIES

All Coaching Classes
At Monash Tennis Academy, we take our coaching programs seriously and have a genuine interest in each player's improvement and performance
We have an expectation that you will attend all sessions and put in your utmost effort, and also to follow our advice that will assist your tennis development


Making a Booking
Bookings & Enquiries can be made via email to monashtennis@hotmail.com or monashtennis@gmail.com


General Terms & Conditions
Monash Tennis Academy is under no obligation to make up missed lessons nor to credit them for future terms
Monash Tennis Academy reserves the right to change class times, coaches, combine or cancel classes if necessary
Students of Monash Tennis Academy are liable to remember the time/date/day of the tennis lesson. No refunds or credits will be given if the student forgets these details
Refunds are not given except in extraordinary circumstances

Weather Policy
We will try our best to inform you at least 30 minutes ahead of your lesson if it is a washout or a heatout
If you do not hear from us, please proceed to turn up for your lesson. It means the lesson is still going ahead!

Please ensure we have all your relevant contact details as a text message will be sent to you

If less than half the normal allocated time is completed due to rain, then the remaing lesson / session will be made up, rounded up to the closest 30 minutes interval
If more than half the normal allocated time is completed before being washed out, a full lesson / session will be counted
In the event that it starts raining during the lesson / session, all attempts will be made to finish the lesson, but only if it is safe to do so

A Heat-out will be called when the temperature reaches 36 degrees and above. Readings will be taken from the Bureau of Meterology Website


Additional Policies

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