Policy for PSPTWF - Monash Tennis Academy

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Policy for Private/Semi-Private Lessons/Group Tennis Lessons with Friends

Payment
Fees must be paid prior to the commencement of the lesson
Discounted rates only apply to pre-paid lessons

Cancellations
If you wish to cancel a lesson, we require your notification by 9pm the previous night. Failure to do so will result in the lesson being considered as having taken place
If you have prepaid your lessons, 1 lesson will be deducted
Only in exceptional circumstances or with the evidence of a medical certificate, we will not be charging for the lesson. Court Hire Fees may still apply
Failure to Cancel: If you have booked a lesson, did not cancel and did not show up or showed up for only a part of the lesson, the full fee of the lesson will be payable
Cancelled Lessons with sufficient nofication will be made up at the mutually agreed time or having weeks added onto the Prepaid Lessons
We will accept Family Members or Friends doing the lessons if the player has given us a notice of absence

Semi-Private Lessons
Lessons may still carry on if 1 player does not attend without giving us sufficient notication.
Students who miss a lesson may do a private lesson by himself / herself in the future if the other partner can't come during a certain week
Alternatively, a make-up in a group lesson of suitable playing standard will be offered (subjected to availability)

Group Tennis Lessons with Friends
Lessons may still carry on if 1 player does not attend without giving us sufficient notication.
A make-up in a group lesson of suitable playing standard will be offered to the player who misses the lesson (subjected to availability)
If anyone withdraws from the group, the remaining lessons will be converted into a 3 persons group, Semi Private or Private Lesson as required


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